To ensure the health and safety of those we serve, our staff and our community, The Arc of Texas staff is working remotely. We are still responding to emails, and staff is available by phone at 1-800-252-9729 or 512-454-6694.  Our goal is that everyone experience as little disruption as possible but please allow additional time to process any disbursement requests, new enrollments or other general inquiries.  We appreciate your understanding as we navigate this unprecedented event.


Please send any non-electronic correspondence including joinder agreements by USPS. 

To request and receive your disbursements from The Arc of Texas Master Pooled Trust, please follow the steps below.

Providing For Supplemental Needs

The Arc of Texas Master Pooled Trust is designed to provide money for the supplemental needs of a person with a disability. The following examples are not exclusive, but will illustrate the types of special, supplemental, non-support disbursements that are appropriate for the Master Pooled Trust manager to make on behalf of the trust beneficiary:

Health and dental treatment and equipment for which there are not funds otherwise available
Rehabilitative and occupational therapy services
Medical procedures, even though not medically necessary or lifesaving
Medical insurance premiums
Supplemental nursing care
Supplemental dietary needs
Eyeglasses
Travel
Reading and educational materials
Entertainment
Companionship
Private case management
Cultural experiences
Vacations
Movies
Telephone service
Television and cable equipment and services
Training and education programs

If you have other ideas for how you would like your family member to use his or her trust, but aren't sure if it would be considered a "supplemental need," please contact the Master Pooled Trust at 1-800-252-9729, (512) 454-6694, or trust@thearcoftexas.org.

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Fill out the Disbursement Request Form.

To begin the disbursement process, begin by downloading a printable version of the request form and filling it out.

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Send the request form to The Arc of Texas.

Once you have finished filling out the Disbursement request form, you may either email or fax it (1–2 days) or you can mail it via U.S. Mail (3–5 days) to The Arc of Texas.

Email: trust@thearcoftexas.org // Fax: (512) 454-4956 // Mail: The Arc of Texas, Attn: MPT, 8001 Centre Park Dr, Ste. 100, Austin, TX 78754

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The Arc of Texas processes your request.

Once your request is received, The Master Pooled Trust Coordinators will review each disbursement request. If more information is needed the Coordinator will contact the Primary Representative. Approved disbursements will be sent to the Trustee within 2 business days.

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The Arc of Texas sends your request to the Trustee.

After receiving the request from The Arc of Texas, within 1 business day, the Trustee processes the request and either prints a check or sets up a direct deposit, depending on your payment preference.

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The Trustee sends the funds.

Depending on the payment method, the Trustee will either send the printed check in the mail (3–5 days) or directly deposit the funds into your bank account (ACH 1–3 days).

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You receive your funds.

Within the alotted time period indicated above, you will receive the funds you requested. Overall the process takes anywhere from 5 days to 13 days, depending on the transfer methods you choose.

If you have any questions, please refer to our FAQ page. If you need assistance filling out a form, please call us at 1-800-252-9729 or email us at trust@thearcoftexas.org.

Send the completed form by:
Email: trust@thearcoftexas.org
Fax: 512-454-4956
Mail: 8001 Centre Park Drive, Suite 100, Austin, Texas 78754

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